V Tour offers a diverse range of tours and activities in Dubai, including desert safaris, city tours, yacht cruises, adventure sports like jet skiing and paragliding, as well as trips to nearby attractions like Abu Dhabi.

Your booking number can be found in the emails sent to you right after confirming your reservation, as well as on your ticket voucher in PDF format. Search for the ‘Dream Journey Order Number’; you’ll require this if you need to get in touch with customer service. If you're unable to retrieve your booking confirmation number, please feel free to reach out to us using the form below:

Your Name:

E-mail Address:

Your Phone Number:

Your Message:

You have the option to instantly change the date and/or time of your booking by entering your booking confirmation number and PIN in the provided feature below. Both pieces of information can be found on your voucher.  Booking reference: PIN: Please be aware that not all bookings are eligible for rescheduling, as this is subject to the cancellation policy of the activity. However, bookings can typically be rescheduled before the cancellation deadline; otherwise, additional fees may apply. Alternatively, you can log in or create an account on our website using the email address you provided to manage your booking. If you encounter any difficulties or have questions, feel free to reach out to us.

We accpet all type of payment methods like, Credit Card, Online Bank Transfer and Cash Payment. 

Your booking will either be fully refundable/partially refundable/non-refundable depending on the cancellation policy of the activity. In case of a cancellation and/or refund, a cancellation fee of 3% of the total order amount will be charged to cover the payment and other administrative costs. The refund will be processed in AED (Dirhams).

We are based in Dubai, UAE Only. 

Once a request for refund is approved, the refund is processed by the bank or other relevant financial institution depending on the modality of payment used to make the booking, and the duration of the refund can be anywhere between 5-10 working days. If you have any undue delay in receiving the refund, please reach out to your card issuer or bank before contacting Dream Journey.

You have a couple of options for contacting us. You can reach out to our support team by calling our support number, or if you prefer, you can also send us an email.

Our cancellation policy varies depending on the tour package and the time of cancellation. Generally, cancellations made within a certain timeframe may incur a cancellation fee, while cancellations made well in advance may be eligible for a full refund. Refer to the specific tour terms and conditions for detailed information on our cancellation policy.